Not only what are your Personal Brand Descriptors but do they drive you day to day?
When I ask people what their Personal Brand descriptors are I always, always, always get someone who says “Professional” or “Team Player” or “Multi Tasker”. Now clearly these attributes are incredibly important in a work environment but seriously, do you wake up and leap out of bed at 6am shouting “Yeay! I’m Professional”?
Really, does that drive you to challenge your self? To strive to be better? To stretch yourself? Are you proud when you meet someone new through business and the one take away they have from you is that you are “Professional”? Really?
Personal Brand Descriptors take a bit of effort. They must be authentic to you. They must be active, not passive. They should stretch you a bit. They need to be positive. Ideally they should be Emotional rather then Functional. They should be really obvious to people who meet you. They should come across at every touch point with your audiences; spoken, written, social media, video…
They are clear drivers for you every day. That’s why it’s so worth while taking the time to really work on them. Ask people who know you what words they would use to describe you. What elements of “You” do they value and why. What elements do they know are in there somewhere but they can see you keep under wraps.
Think about going to a Networking Event (Oh the Horrors!). I’m naturally quite a shy person so I abhor these events. So, without my Personal Brand Descriptors I go in to a conference and at the Networking break I’d firstly head straight to the loo for 5 minutes, then to the tea station, oh and then the iPhone calls – I look busy, unapproachable and in demand; but wont have to talk to anyone – then I head off wondering why I put myself through this because it was all a bit rubbish and I didn’t make any valuable contacts.
Now, consider I attend the “Horrors” of a networking evening armed with my own Personal Brand Descriptors; Curious, Engaging, Brave. I will go out of my way to embody these words because I know my brand and I know these are an integral part of this brand. It is not me actively going up to a stranger and asking “What encouraged you to attend tonight” it’s my brand (which I’m really proud of) because I’m being “Curious”, even if, initially, I need to force myself to do it. Then I find myself introducing someone I have just met at the tea station to someone I know through a sports club – because I am “Engaging” and I’m doing it all because despite myself I am “BRAVE”.
Don’t forget you tailor these Personal Brand Descriptors to your own authentic self so if you’re very quite and internal choose words that are authentically you but that stretch you a bit. “Listener”, “Interested” “Brave” (for a bit of Scary Spice!).
Know your story, know who you are, know your audience. Be passionate about it and let your descriptors drive you.
Building a brand isn’t solely about numbers and figures. It’s about attracting an audience that will be an asset throughout your brand’s lifetime. Unfortunately, for a brand to be successful today, it has to distinguish itself amid the noise of thousands of others vying for attention on the same platforms.
With venues like Twitter and Facebook already flooded with brand marketers, how can you ensure that any outreach you do on behalf of your brand is actually working? Here are five ways to measure and monitor your brand’s effectiveness online.
1. Are You Engaging Your Fans?
Marketing is no longer about shouting in a crowded marketplace; it is about participating with fellow consumers, building relationships, and serving those who share your passion. This is why you should use social media to build those alliances and show how active, responsive, and engaged you are.
Orange, a French telecommunications company did a nice job of this when it asked followers to tweet their summer plans with the hashtag #thissummer. The company then recorded the plans with a special radio voice-over effect that followers could find on the company’s blog. That generated traffic and allowed followers to identify with the company’s branding. It was also a smart way to engage users about a topic they enjoy.
2. Are You Adding Value to the Conversation?
Create content that other people look forward to getting and want to pass on to others. Healthy Choice engaged their follower base by implementing a .75 cent coupon on Facebook that would increase in value as the site grew its followers. In a few weeks the brand went from 60,000 to 70,000 fans and 60% of new fans decided to subscribe to the Healthy Choice newsletter. The company chose to bring value to its customers, by reinforcing its brand image and increasing engagement. What are you doing to add value for your customers?
3. Are You Practicing the 20-to-1 Rule?
Give and you will receive. For example, a client recently posted a video review of his experience using a product. He wasn’t trying to sell anyone on it. He was simply being helpful by sharing something that he believed was of value. He practices digital generosity so when he does ask for something, his followers and fans respond. This phenomenon is what we have come to call the 20-to-1 rule. It means that you have to make twenty relational deposits for every marketing withdrawal. If you want to build a social media platform — one where people can listen to you — then you have to be a giver, not a taker… it feels good too!
4. Are You Monitoring Feedback?
Your brand cannot be effective if you don’t know what’s working and what’s not. Feedback is easily accessible making it simple to correct problems if they arise. Your brand can be impacted in seconds. Make sure this doesn’t happen to you. Create an outpost where you can monitor what people are saying. This has three benefits: One, you can address your customer’s concerns. Two, you can receive immediate market feedback. And three, it demonstrates that you are listening and are responsive.
5. Are You Engaging Through Your Blog or Website?
Uploading a website into cyberspace and expecting its mere presence to create a following is futile. You may be coerced into thinking that flashy graphics will correlate to higher traffic, but this isn’t the case. For an online strategy to work, you need to create a site that is compelling and makes people want to come back for more. Consumers aren’t particularly interested in visiting a website because it is visually appealing, they like to feel that someone is listening to what they have to say. For example, end your blogs with a question so that readers will more likely engage with you. How are you engaging with your followers?
(This post was originally published on Mashable July 2012)
Redstorm CEO, Carol O'Kelly, is a very hugely respected, award winning, keynote speaker in the areas of Personal Branding, Strategy, Communications, Executive Presence and LinkedIn. She has a huge passion for what she does and for the clients she works with. From C-Suite Personal Branding work to Communications Strategy projects and her Advisory roles, she brings all her energy, enthusiasm and focus to her work.