Four Cs of Effective Communications
Learning to communicate is one of life’s most basic lessons… but how many of us do it effectively?One of the earliest lessons to learn in business is “Stick to your knitting” – Do what you are really good at and you will do well. But that’s only the start. You may know what you do well, you may understand all the nuances of your offering, the benefits you bring, the functionality, the service levels and the target audience – But does the market know? How can you succeed in business now when budgets are slashed and people really just don’t want to meet another supplier?The key is to communicate; effectively, cleverly and consistently. This doesn’t need to cost you anything, just a bit of time, attention and imagination. Remember your business doesn’t have to be different – you just need to do things in a different way. This article looks at the four Cs of effective communication that Redstorm uses in all our communications strategies. Use these four Cs to sharpen and target your communications whether you’re a sole trader or an international bluechip.Do your communications pass the 4Cs test?1. Crisp and ClearHow do you describe who you are and what your business does? Let’s go back to that dot com favourite the “Elevator Pitch”. Can you describe what you do (and your benefits) to someone not in your industry in 30 seconds or less? When you go to a networking event and you meet a promising prospect, does your description of your business hold that person’s attention? Do they actually understand what you do, well enough to explain it to someone else? Or do their eyes glaze over or wander across the room? “Crisp and Clear” is key to getting your message across and getting it understood and valued. Being crisp is about telling people what you do in as few words as possible and being clear means they take away the same message as the one you think you are giving… you’d be astonished how often this is NOT the case!2. Customer-CentricThe most important aspect of all communications is knowing your target audience, being “Customer Centric”. Know what they want, what they are trying to achieve in their own businesses and the types of products/services they may need. But even more important, try to get to know what they fear, what keeps them awake at night – to identify the benefits they would most value from you. This will enable you to tightly target your communications to smaller groups, leading to a better uptake of your message because it’s highly relevant , easier measurement of your campaigns and therefore decreased spend due to increased efficacy of your communications overall.3. Colourful ContentThere is so much noise and bustle in the communications space now that in order to grab some attention for your company your communications must have Colourful Content – tell them a story they will associate with. What makes your message worthy of attention? Is there an angle you can put on it to make people come on board? Can you inject a bit of excitement/colour into your communications to blast through all the other communications people come across every day?4. ConsistentOnce you get your message “Crisp and Clear”, ensure it’s “Customer Centric” and “Colourful”; that message needs to flow through all your communications – verbal, visual, written and web – it must be consistent! Everyone working with you needs to know what the message is and how it’s being communicated – Watch out especially if you’re a small company… NEVER assume your team knows what’s going on just because there are only 5 of you! In a larger company it’s critical to get strong internal communications running to ensure every team going into the market is singing the same song.The more consistent your communications, the stronger your brand becomes because people instantly see the brand and understand who you are, what you do and the benefits they will get from working with you. Re-establish this with EVERY customer interaction throughout the company. Reinforce your story as often as possible.Make Your Next Campaign CountEvery business is feeling the pinch so money is tight BUT marketing is key to the survival of your business so each and every bit you do counts. Have a look at the last campaign you did – even as simple as a round of emails to lapsed clients. Did it follow the 4 Cs? Was it Crisp and Clear, Customer-Centric, Colourful and Consistent?